Every call answered.
Even at 9:14 at night.
Elowen answers your phone and website, day and night. She books appointments straight into your diary, and passes anything urgent to the right person on your team.
She tells every caller she's an AI assistant. Your team stays in charge.
Example call with a made-up practice. Not a real patient or client.
People call when you can't answer
People ring when they're free: before work, at lunch, in the evening. A caller who reaches an answerphone often rings the next practice instead.
A practice staffed 8am to 6pm has nobody to answer in the early morning, in the evening or at weekends, and lines are often stretched at lunch. Those are the times many people are finally free to call.
A receptionist who never has a queue
Answers phone and website
One Elowen on your phone line and your website, using your practice's name, hours, prices and policies. Keep your existing number.
Books into your diary
Works with the calendar you already use. She finds a real free slot, books it, sends the confirmation, and moves or cancels bookings after a security check.
Passes on what matters
Urgent calls go to your on-call person straight away, with Elowen explaining who is calling and why. You get an email summary the moment an urgent call ends.
Reminders and follow-ups
Confirmations and reminders help cut no-shows, and Elowen can contact patients or clients who are due back.
Text messages in developmentSpeaks your system
Built to connect to the software UK practices already use: Dentally for dental, Clio for law.
Integrations in developmentKnows her limits
No clinical or legal advice, ever. She follows your rules for what to book, what to pass on and what to say, and takes a full message when she can't help.
Books into
The calendar you already run your day from.
Three ways to hand Elowen the phone
Keep your number. You choose when calls reach her, and you can change it whenever you like.
When you're closed
Your team owns the day. Elowen covers every evening, weekend and bank holiday.
When nobody picks up
Calls ring in the practice first. If nobody answers after a few rings, Elowen takes it, so no caller hears voicemail.
Every call, every hour
Elowen answers everything and passes callers to your team using rules you set.
Choose your practice
Dental practices and law firms get very different calls. Elowen is set up differently for each.
Dental practices
- Toothache and emergency triage, following your rules and NHS 111 guidance
- New patient registrations and check-ups
- Recalls, reminders and fewer no-shows
Law firms
- New-client enquiries taken in full, by area of law
- Urgent police-station calls passed to your on-call solicitor
- Consultations booked, details ready for a conflict check
Live in days, not months
We set her up with you
Your hours, services, prices, team and urgent-call rules. Your dentist or compliance lead approves her emergency wording.
Keep your number
Calls forward to Elowen when you choose: out of hours, at lunch, when lines are busy, or all the time.
See every call
An 8am email lists overnight bookings, messages and urgent calls. Every call has a summary, transcript and recording.
Built for UK rules from day one
Your patients' and clients' details stay in the UK or EU, are never used to train AI, and are deleted when you leave.
How we handle dataMade in the UK by Olu
Her name says what she's for: Every Lead Out-of-hours, Warmly Engaged, Never missed.
I build Elowen myself at Oliyo Tech. I set up every early practice personally, so you deal with the person who built her.
Ring her, ask her anything, try to catch her out.
The fastest way to judge Elowen is to talk to her yourself.
We set up a version of Elowen with your practice's name, hours and services, and you ring her. No card, no commitment.